This policy outlines our procedures for communication methods and adherence to TCPA regulations.


Progro Leads (“we” or “us” or “our”) values the privacy of our users (“user” or “you”). This Communication Policy explains how we collect, use, disclose, and protect your information when you visit our website, ProgroLeads.com, and any related or connected media forms, channels, mobile websites, or applications (collectively, the “Site”). Please carefully review this communication policy, and if you do not agree with its terms, refrain from accessing the site.

We may contact you through various channels, including SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, Whatsapp, Viber, WeChat, emails, apps, or any other available communication method on behalf of ourselves, our affiliates, and advertisers.

By using our services, you authorize Progro Leads and its corporate parents, affiliates, and partners to send you telemarketing promotions for products or services, including those beyond your initial interest, using automatic telephone dialing systems, artificial or prerecorded voices, and text messages to the phone numbers you provided. Your agreement to this policy is not a prerequisite for purchasing any property, goods, or services.

We retain the right to modify this Communication Policy at any time and for any reason. We will notify you of changes by updating the “Last Updated” date of this Communication Policy. Any modifications will take effect immediately upon posting the updated policy on the Site, and you waive the right to receive specific notice for each change.

We recommend periodically reviewing this Communication Policy to stay informed of updates. Your continued use of the Site after such revisions signifies your acknowledgment, acceptance, and adherence to the changes made.

Progro Leads communication services are provided “as is” and are subject to the following conditions: (1) availability may vary by location or wireless carrier and may change over time due to product, software, coverage, or service provider alterations; (2) Progro Leads may discontinue or modify its communication programs without prior notice or liability to you. Progro Leads and its related companies, including officers, directors, employees, and consultants, are not responsible for any losses or injuries resulting directly or indirectly from Progro Leads’ communication services or technical failures or delays. Progro Leads reserves the right to cease delivering any communication at its sole discretion. Wireless carriers or service providers are not accountable for delayed or undelivered text alerts.

ProgroLeads.com and its affiliates may offer access to messages related to your orders and product delivery services through recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. To enroll in text alerts, you must provide your mobile phone number with an area code. By enrolling to receive text alerts, you agree to the terms and conditions outlined here, effective upon enrollment.

You acknowledge that text alerts will be sent to the mobile phone number you provided to Progro Leads. These alerts may contain limited personal information regarding your orders and/or product deliveries, which may be visible to anyone with access to the mobile phone or carrier account. The frequency of text alerts you receive will vary, typically containing information about products or other relevant updates. Progro Leads does not impose separate charges for text alerts, but your mobile carrier may apply message and data rates according to your mobile phone contract terms. You are responsible for all associated message and data charges. Please contact your mobile service provider for details.

You may opt out of Progro Leads text alerts at any time. To stop receiving order and delivery service text alerts, simply reply with “STOP” to any received text message. After requesting to unsubscribe, you may receive one final text confirming your opt-out. No further text alerts will be sent unless you reactivate your enrollment.

Consent requirements vary based on the nature and type of conversations Progro Leads has with its clients, including conversational, informational, and promotional exchanges. Conversational SMS/text messaging involves one-on-one two-way communication between the company and existing customers or known contacts with an established business relationship. Implied consent is assumed if a customer initiates contact, and the company responds promptly with relevant information.

Informational SMS/Text & Voice Recordings occur when a contact willingly provides their phone number and agrees to future contact for informational purposes. Express permission is required in this case, which may be granted via text opt-in, online forms, website agreements, verbal consent, or written permission.

Promotional Text Messaging includes direct promotion, marketing, and sales messages for the company’s products or services. Contacts must provide explicit consent through methods like signing a form or checking a box online to receive promotional text messages.

Text Message Calls-to-Action (CTAs) may include links or buttons in text messages prompting recipients to take specific actions. These actions could involve paying invoices, opting in or out of text message campaigns, accessing websites, linking to calendars, and more.

Progro Leads will send text messages to clients, covering explanations of our services, informational content, and promotional materials. Clients have the option to opt out by texting keywords such as “STOP” or expressing their disinterest during calls. Clients may receive SMS text messages based on their engagement or activity.

By agreeing to this communication policy, you consent to receive text messages from Progro Leads, acknowledging that message and data rates may apply. Progro Leads may only contact consumers when services are requested or available and may send promotional texts only to contacts generated from inbound queries on the website or other lead generation advertising pages.

Call Recording: Progro Leads operates a phone system capable of recording conversations for various lawful purposes, including quality monitoring, training, compliance, and safeguarding. All calls, both incoming and outgoing, may be recorded, retained, and collected.

Under normal circumstances, call retrieval or monitoring will occur when:

  • Investigating a complaint
  • Conducting quality checks
  • Ensuring compliance with standards
  • Ensuring health and safety
  • Checking regulatory compliance
  • Providing employee training and coaching
  • Safeguarding purposes
  • Protecting employees from abusive or nuisance calls
  • Personal data collected during recording activities will be processed in accordance with relevant legislation, including GDPR. Data collected will be:
  • Adequate, relevant, and not excessive
  • Used solely for stated purposes
  • Accessible only to authorized personnel
  • Handled confidentially
  • Stored securely and not retained longer than necessary


Whenever possible, Progro Leads will inform callers and receivers of monitored/recorded calls for quality/training purposes, allowing them to consent by continuing or hanging up.

By continuing a call and/or accepting this policy, you freely and unconditionally consent to the monitoring or recording of calls made to or received from Progro Leads for the purposes outlined in this policy.

Facebook Permissions: The Site and our mobile application may access your Facebook basic account information, including name, email, gender, birthday, current city, and profile picture URL. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, with your choice to grant or deny each permission.

Data From Apps Platforms: User information from social networking sites, communication apps, and other platforms, such as Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, Whatsapp, Viber, and WeChat, including your name, social network username, location, gender, birth date, email address, profile picture, and public contact data, may be collected if you connect your account to such social networks. If you use our mobile application, this information may also include contact details of those you invite to use or join our mobile application.

Data From Contests, Giveaways, and Surveys: Personal and other information you provide when participating in contests, giveaways, or surveys.

Legal Compliance and Protection of Rights: We may share your information if required by legal processes, to investigate or remedy policy violations, or to protect the rights, property, and safety of others, as permitted by applicable laws. This may involve sharing information with other entities for fraud prevention and credit risk reduction.

Third-Party Service Providers: We may share your information with third-party service providers who perform tasks on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

Marketing Communications: With your consent or an opportunity to withdraw it, we may share your information with third parties for marketing purposes, as allowed by law.

Interactions with Other Users: When you engage with other Site and mobile application users, your name, profile photo, and activity descriptions may be visible to them, including sending invitations, chatting, liking posts, and following blogs.

Online Postings: Any comments, contributions, or content you post to the Site or our mobile applications may be viewed by all users and publicly distributed beyond the Site and mobile application.

Third-Party Advertising: We may use third-party advertising companies that use web cookies to serve ads when you visit the Site or our mobile application, as well as other websites. These ads pertain to products and services of interest to you.

Affiliates: Your information may be shared with our affiliates, provided that they comply with our Privacy, Communication Policy, and Terms of Use.

Business Partners: We may share your information with business partners to offer you specific products, services, or promotions.

Other Third Parties: We may share your information with advertisers and investors for general business analysis and marketing purposes, as permitted by law.

Sale or Bankruptcy: If we undergo reorganization, sell assets, merge with another entity, or are acquired, your information may be transferred to the successor entity. If we go out of business or enter bankruptcy, your information may become an asset transferred to a third party. You acknowledge that such transfers may occur, and the transferee may not be bound by commitments made in this Privacy Policy.

We are not responsible for third-party actions regarding your personal or sensitive data. If you no longer wish to receive correspondence, emails, or communications from third parties, you must contact them directly.

Emails and Communications: To opt out of receiving correspondence, emails, or communications from us:

  • Indicate your preferences during registration on the Site or mobile application.
  • Log into your account settings to update your preferences.
  • Contact us using the provided contact information.
  • To stop receiving communications from third parties, contact them directly.


CONTACT US: For questions or comments about this Communication Policy, contact us at: Info@ProgroLeads.com

Dispute Resolution: EXCEPT FOR DISPUTES ELIGIBLE FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING FROM OR RELATED TO THIS AGREEMENT OR YOUR RELATIONSHIP WITH Progro Leads, WHETHER BASED ON CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF COURT PROCEEDINGS WITH A JUDGE OR JURY. YOU AGREE TO WAIVE TRIAL BY JURY AND TO RESOLVE DISPUTES INDIVIDUALLY; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at [insert link]. The arbitrator may conduct hearings by teleconference or videoconference, and in-person appearances will be held at a mutually convenient location. If no agreement on a location is reached, the AAA or arbitrator will decide. The arbitrator’s decision will follow this Agreement and is final and binding. The arbitrator may award injunctive or specific performance relief as necessary, but only to the extent warranted by individual claims. The award can be confirmed and enforced in any court with jurisdiction. This Agreement does not preclude you from reporting issues to federal, state, or local agencies that can seek relief on your behalf if allowed by law.

Except for the language in this Dispute Resolution section relating to waiving class and representative actions, if any part of this Dispute Resolution section is found invalid or unenforceable, the remaining provisions shall remain in force. If any aspect of the language in this Dispute Resolution section regarding class and representative actions is found invalid or unenforceable, the entire Dispute Resolution section will be void. The rest of the Agreement will remain unaffected by this severability provision.